Privacy policy

INFORMATION IN COMPLIANCE WITH PERSONAL DATA PROTECTION REGULATIONS

In both Europe and Spain, data protection laws are in place to safeguard your personal information. These regulations are mandatory for our company.

For this reason, it’s very important to us that you fully understand how we use the personal data we request from you.

We are committed to transparency and to giving you control over your data, using clear language and offering simple options that allow you to decide how your personal information is handled.

If you have any questions after reading this information, please don’t hesitate to contact us.

Thank you for your cooperation.

Who are we?

  • Company name: RETSE ALIMENTARIA S.L.U.

  • Company tax ID (CIF): B42683383

  • Main business activity: Intermediation and wholesale/retail trade of fruits, vegetables, legumes, potatoes, oil, and wine. Agricultural, livestock, poultry, and forestry operations.

  • Address: PASEO DE LA CONSTITUCIÓN, 4, 03650 PINOSO (Alicante), Spain

  • Telephone: +34 966 938 029

  • Email: bcuenca@gruporetse.com

  • Website: www.casadelaarsenia.com

For your peace of mind, we inform you that we are registered in the Mercantile Registry of Alicante as of 05/12/2019, Volume 4259, Sheet 222, Section 8, Page A 167815, Entry 1.

Why do we need your data?

In general, we will use your personal data to maintain our relationship with you and to provide you with our services.

We may also use your data for other purposes, such as sending promotional materials or informing you about our activities.

Why is the use of your data necessary?

We need to use your personal data to maintain our relationship with you and deliver our services.
To ensure you have full control, we will provide you with checkboxes or clear options that allow you to decide how your data will be used.

Who will have access to your data?

In general, only authorized personnel within our company will have access to the personal information you provide.

Additionally, certain third parties may need access to your data so we can offer our services. For example, your payment details may be shared with our bank if you pay by card or bank transfer.

Likewise, your data may be shared with public or private entities when required by law. For instance, tax laws may require us to report certain financial transactions to the tax authorities.

If, outside of these specific cases, we need to share your data with other parties, we will always ask for your prior consent using clear options that let you decide.

How will we protect your data?

We apply effective security measures to protect your personal data according to the level of risk involved.

Our company has adopted a Data Protection Policy and carries out regular audits to ensure your data is safe at all times.

Will your data be sent to other countries?

Some countries offer a safe environment for your data, while others may not. For example, the European Union is considered a secure area.

Our policy is not to send your personal data to any country that does not meet adequate data protection standards.

If it becomes necessary to transfer your data to a country that is not considered secure, we will first ask for your permission and implement strong security measures to protect your information during transfer.

How long will we keep your data?

We will retain your data for the duration of our relationship and as long as required by applicable laws.
Once the legal retention period ends, we will securely delete your data in an environmentally responsible way.

What are your data protection rights?

At any time, you may contact us to:

  • Find out what data we hold about you

  • Correct any inaccuracies

  • Request deletion of your data, where legally possible

  • Request that your data be transferred to another organization (this is known as the right to data portability)

To exercise these rights, you must submit a written request to our address, along with a copy of your valid ID, so we can verify your identity.

We have specific forms available in our offices to make the process easier, and our staff will gladly assist you.

For more information about your data protection rights, please visit the website of the Spanish Data Protection Agency: www.agpd.es

Can you withdraw your consent later on?

Yes. If you gave us your consent to use your data (e.g., for marketing communications), you can withdraw it at any time.

For example, if you initially agreed to receive advertising but no longer wish to do so, you can inform us through our opt-out form available at our offices.

Where can you file a complaint if your rights are not respected?

If you believe that your rights have not been properly respected, you can file a complaint with the Spanish Data Protection Agency via:

  • Website: www.agpd.es

  • Mail: Agencia Española de Protección de Datos
    C/ Jorge Juan, 6, 28001 Madrid, Spain

  • Phone: +34 901 100 099 or +34 91 266 35 17

Filing a complaint with the AEPD is free and does not require legal representation.

Will we create profiles about you?

Our general policy is not to create profiles on users of our services.

However, in specific cases — such as providing personalized services or offers — we may need to analyze your preferences (e.g., purchase history) to tailor our offerings.

If so, we will ensure strong security measures are in place to protect your data from unauthorized use.

Will your data be used for other purposes?

Our policy is not to use your data for purposes other than those clearly stated.
If we ever need to use your data for different purposes, we will always ask for your prior consent using clear, transparent options.